Terms & Conditions

1. About Tapro Gems

Tapro Gems is a Finland-based business specialising in natural Sri Lankan gemstones.

Company Name

Tapro Gems Oy

Business ID

[Business ID]

Registered Address

[Registered Address], Helsinki, Finland

Email

hello@taprogems.com

2. Website Information

We aim to provide accurate information about our gemstones and services. However, gemstone appearance may vary slightly depending on:

• Lighting
• Photography
• Video
• Display settings
• Natural characteristics of the stone

Images and videos are intended to represent gemstones as accurately as reasonably possible.

3. Natural Gemstones

Our gemstone listings may include information such as:

• Carat weight
• Cut
• Colour
• Origin
• Treatment status
• Certification

Natural gemstones may contain inclusions, colour variations and other naturally occurring characteristics.

These characteristics are part of the individuality of each gemstone.

4. Certification

Gemstones may be supplied with local Sri Lankan certification or recognised gemstone authority certification.

International certification may be arranged where available and agreed with the customer.

The details of the certificate supplied with a gemstone will be confirmed before purchase.

5. Prices

Where prices are not displayed publicly, customers may contact Tapro Gems to request further information.

A price or quotation provided directly to a customer may be subject to:

• Availability
• Certification requirements
• Delivery arrangements
• Applicable taxes
• Other agreed services

6. Appointments and Enquiries

Submitting an enquiry or booking request does not automatically create a sales contract.

Appointments remain subject to confirmation by Tapro Gems.

7. Product Availability

Many gemstones are unique individual items.

Availability may change without notice.

Submitting an enquiry does not reserve a gemstone unless Tapro Gems confirms the reservation separately.

8. Purchases

If Tapro Gems later enables purchases through the website, customers will receive the required product, pricing, payment, delivery and cancellation information before entering into a binding purchase.

9. Returns and Withdrawal Rights

Where statutory consumer withdrawal rights apply, Tapro Gems will honour those rights in accordance with applicable Finnish and EU consumer law.

In most cases, consumers have a 14-day right of withdrawal from online purchases, subject to certain legal exceptions, such as goods made or personalised to the customer's specifications. Any lawful exceptions to the right of withdrawal will be clearly communicated before a purchase is completed.

Customers may be responsible for any reduction in value caused by handling of the goods beyond what is necessary to establish their nature, characteristics and function.

For wholesale or other business-to-business transactions, separate agreed terms may apply.

10. Shipping and Delivery

Where delivery is arranged, the following will be confirmed before purchase:

• Destination
• Shipping method
• Insurance
• Estimated delivery time
• Shipping cost
• Applicable customs or import obligations

Tapro Gems is not responsible for delays outside its reasonable control.

11. Wholesale and Professional Buyers

Separate commercial terms may apply to:

• Wholesale buyers
• Jewellery designers
• Dealers
• Other business customers

These terms may be agreed individually.

12. Intellectual Property

All website content, including branding, text, graphics, photography and design, belongs to Tapro Gems or is used with permission.

Content may not be copied, reproduced or used commercially without permission.

13. External Links

Our website may contain links to third-party websites.

Tapro Gems is not responsible for third-party content, privacy practices or services.

14. Limitation of Liability

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded.

To the extent permitted by applicable law, Tapro Gems is not responsible for indirect losses arising solely from the use or inability to use this website.

15. Changes to These Terms

We may update these Terms from time to time.

The latest version will be available on this website.

16. Governing Law

These Terms are governed by applicable Finnish law, subject to any mandatory consumer protections that apply to customers in their country of residence.

17. Contact

Questions regarding these Terms can be sent to:

Company

Tapro Gems Oy

Email

hello@taprogems.com

Address

[Registered Address], Helsinki, Finland